Los Angeles, California

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

My order never arrived.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.

I received the wrong product

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

My product is missing parts

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of ‘delivered’, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I return my product?

Please ‘click here‘ for more information on returning an item.

Do you ship to my country?

Please create an account by clicking the ‘My Account’ link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Send us an email




    If you’d like more information on any of our products or have any other queries, concerns or need general help and guidance, we’re glad to help you. Please contact us using this form.